General Statement of Duties
Performs skilled clerical, typing and/or word processing work
of a complex nature requiring the exercise of independent judgment; and
performs other related duties as required.
Supervision
Received
Works under general supervision of a unit, division, or
department head.
Supervision
Exercised
May exercise within a unit close, moderate, or technical
supervision over lower level clerical staff.
Typical
Duties Performed
The
listed examples may not include all the duties performed by all positions in
this class.
Directs the independent function of a phase of a clerical
operation including supervision of assigned clerical staff, preparation of
correspondence, and decision making in accordance with well-established rules,
policies and procedures.
Assigns, trains, supervises, and reviews the work of assigned
staff.
Types and/or word processes complex, technical, or involved
materials which require independent judgment and the ability to rearrange,
expand, segregate or tabulate.
Operates a computer for data entry, file maintenance,
reports, word processing, and information gathering and/or retrieval.
Opens, sorts, and reads incoming correspondence; answers
routine and non-routine letters, proofreads, and signs outgoing correspondence
as authorized by supervisor.
Receives visitors and answers telephone; determines nature of
business, directs individuals to appropriate staff, searches files and supplies
information, or answers questions where a considerable knowledge of the
operation is necessary.
Processes routine complaints and inquiries by explanation of
office policies and procedures, verification of records, correction of records,
or referral to higher authority.
Organizes, compiles and maintains complete records and files
of a complex and responsible nature; assembles diverse reports, statistics or
surveys.
Processes all paperwork and documentation needed in support
of an operation; ensures completeness, accuracy, and proper authorization;
copies and fills out legal forms without supervision.
Distributes costs, expenses, or materials to proper
accounting codes; compiles and distributes reports reflecting labor costs,
material expenses, or inventory information from separate sources.
Prepares, audits, and maintains personnel/payroll records and
other time-related records.
Knowledge, Skills, and Abilities
Considerable knowledge of modern office practices and
procedures.
Considerable knowledge of the policies, procedures, and
services of the organization.
Considerable knowledge of grammar, spelling, and punctuation.
Considerable knowledge of word processing packages.
Considerable skill in typing and/or word processing with
speed and accuracy.
Considerable ability to organize and maintain computerized
and/or manual records and files.
Considerable ability to work with detailed information
accurately.
Considerable ability to follow complex oral and written
instructions.
Considerable ability to operate modern office equipment.
Considerable ability to communicate effectively, both orally
and in writing.
Considerable ability to interact effectively with employees
in other units of the organization, other departments, management, outside
agencies and/or the general public.
Working ability to make arithmetic computations with speed
and accuracy.
Working ability to supervise the work of others.
MINIMUM
QUALIFICATIONS
High school diploma or GED certificate and four years of
clerical experience, at least two years of which must have been as a
Clerk-Typist 2, Clerk-Stenographer 2, Clerk 2 or equivalent.